Supervisor – Housekeeping – Jumeirah Al Qasr

Application deadline closed.

Job Description


About Jumeirah and Madinat Jumeirah Resort:

Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different™ brand promise. Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated signature dining destinations and surprising architecture and design at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 25 properties across the Middle East, Europe and Asia and employs over 8,000 colleagues, representing over 106 nationalities. As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments. Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity.

Madinat Jumeirah – The Arabian Resort of Dubai is a magnificent tribute to Dubai’s heritage. The resort comprises of three grand boutique hotels: Jumeirah Al Qasr, Jumeirah Mina A’Salam, Jumeirah Al Naseem and a collection of 29 traditional summer houses know as Jumeirah Dar Al Masyaf. In addition, there’s seven exclusive Malakiya Villas, over 50 world-class restaurants and bars, a traditional souk, 3km of waterways with abras, a leading conference and banqueting centre, 2km of private beach, the award-winning Talise Spa and the Talise Fitness health club.

About the Job:

An opportunity has arisen for a Housekeeping Supervisor to join the team of Jumeirah Dar Al Masyaf. The main duties and responsibilities of this role are:

  • Oversee and manage all responsibilities and assignments of housekeeping attendants, ensuring their proper execution and supervision.
  • Maintain and uphold the cleanliness standards in various areas including guest rooms and villas, balconies, corridors, linen rooms, and housekeeping pantries according to established procedures and set quality benchmarks.
  • Guarantee the continuous replenishment of guest supplies while ensuring swift and courteous fulfillment of guests’ requests.
  • Utilize the Property Management System (PMS) to promptly report any instances of damage or malfunction observed in hotel rooms.
  • Conduct regular briefings with the floor-level staff to ensure effective communication and task alignment.
  • Implement routine room checklists to ensure consistent quality standards are met and maintained.
  • Notify the Assistant Housekeeping Manager of any unusual behavior or activities observed on the floors.
  • Accurately record and update room statuses in the designated section as per established protocols.
  • Adhere strictly to the hotel’s health, safety, and hygiene policies and practices.
  • Attend required meetings and training sessions to stay updated with hotel protocols and procedures.
  • Demonstrate a thorough understanding of the distinctions among guest levels, particularly VIP statuses, and various room categories within the establishment.

About you:

The ideal candidate for this position will have the following experience and qualifications:

  • Proficient in English and any international language would be an added advantage.
  • A minimum of 1 to 2 year of hands-on experience as a Housekeeping Team Leader or Supervisor within recognized five-star hotel brands.
  • Substantial experience in leading training sessions, reflecting competence and expertise in the facilitation and delivery of housekeeping training modules.

About the Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, life insurance, and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.

Al Sufouh, Dubai, AE