Supervisor – Lifestyle – 2 year contract

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Job Description

About The Role

 To ensure excellent customer service, in this 2 year contract through effectively managing the department team; controlling and monitoring department operations including merchandising and stock control in order to achieve the department target.

What You’ll Be Doing

·       You will achieve excellent standards of customer service in the department by directing and coaching the sales team, and leading by example on the shop floor.

·        Analyse sales data to maximize sales on day-to-day basis.

·       Resolve customer complaints effectively, either by dealing with them personally or passing them on to the store manager.

·       Ensure that the standards of grooming, presentation and professional conduct are set and maintained.

·       Motivate team members to achieve shared goals and acknowledge team and individual successes.

·       Ensure all new starters are inducted into the department team.

·      Ensure all department staff are trained on all aspects of the department in liaison with the store manager and training department.

·       Monitor the stock in the department and inform the Store Manager of any depleting stocks, stock loss to take corrective action.

·       Ensure the department is merchandised commercially and visually as per the guidelines provided by the brand.

·       Maintain high standards of housekeeping with regards to the sales floor, fitting rooms and stock areas.

·       Comply with all company policies and procedures including refund and exchange policy, security, health and safety policies etc.

About You

 Education: High school qualification.

 Experience: 4 – 5 years’ experience in Sales or Customer Service environment.

Dubai, United Arab Emirates