Team Leader 3 – Front Office – Jumeirah Living- World Trade Centre Residence

Application deadline closed.

Job Description

JOB DESCRIPTION

PURPOSE

About Jumeirah and the Hotel:

Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different™ brand promise.

Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated dining destinations and surprising architecture and design at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 23 properties across the Middle East, Europe and Asia and employs over 8,000 colleagues, representing over 106 nationalities.

As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments.

Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity.

Jumeirah Living World Trade Centre Residence is a 41-floor luxury serviced apartment tower in the Centre of Dubai’s business district. Standing on the site of the old-World Trade Centre on Zabeel Road, the striking high-rise comprises 377 serviced residences ranging from one-bedroom duplexes up to four-bedroom double-floor apartments. One of Dubai’s most acclaimed luxuries serviced residences, Jumeirah Living World Trade Centre Residence is the place of first choice for travelers in search of short, medium-term and extended stays that combine home comforts with all the hallmarks of a five-star hotel service.

About the Job:

An opportunity has arisen for Team Leader to join the team at Jumeirah Living.

Main Duties: and responsibilities of this role:

• To ensure that colleagues report on duty on time and are in accordance with the Jumeirah grooming standards and that any discrepancy is brought to Duty Manager’s attention.

• To ensure that all Standard Operating Procedures and Policies are adhered to at all times.

• To assist the Duty manager in the checking of VIP arrival apartments and the meeting and escorting of arriving residents.

• To ensure that the residence’s health and safety and security policies are implemented and correctly adhered to at all times.

• To ensure all guest complaints are handled promptly and efficiently.

• To build rapport with residents and guests and maintain interaction in order to update the guest history profiles.

• To manage the Jumeirah loyalty program Sirius and inquiries and review and conduct necessary training.

• To carry out and record training within the department as required and within the guidelines of Jumeirah.

• To conduct residence, show rounds if required

• To review residence allocations for VIPs

About you:

In order to be considered for this role you will have at least two years of working experience in a similar role in a luxury five-star hotel environment.

You will have excellent written and spoken English skills, additional language is advantage. Knowledge of hotel operating systems is a must. Your experience in handling guest requests and exceeding their expectations would be regarded as essential.

About the Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, life insurance, incentive programs, assistance and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.

Area
Trade Centre, Dubai, AE