Team Leader – Cala Restaurant – Jumeirah Mina A’ Salam Hotel

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Job Description

JOB DESCRIPTION

About Jumeirah and Madinat Jumeirah Resort:

Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different™ brand promise.

Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated signature dining destinations and surprising architecture and design at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 25 properties across the Middle East, Europe and Asia and employs over 8,000 colleagues, representing over 106 nationalities.

As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments.

Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity.

Madinat Jumeirah – The Arabian Resort of Dubai is a magnificent tribute to Dubai’s heritage. The resort comprises of three grand boutique hotels: Jumeirah Mina A’Salam, Jumeirah Al Qasr, Jumeirah Al Naseem and a collection of 29 traditional summer houses known as

Jumeirah Dar Al Masyaf. In addition, there’s seven exclusive Malakiya Villas, over 50 world-class restaurants and bars, a traditional souk, 3km of waterways with abras, a leading conference and banqueting centre, 2km of private beach, the award-winning Talise Spa and the Talise Fitness health club.

About the Job:

As Food and Beverage Team leader the candidate will be responsible to oversee team and mentor, coach, guide and motivate them to perform their job effectively. The objective is to achieve goals that contribute to the growth of organization. Team leaders motivate and inspire their team by creating an environment that promotes positive communication, encourages bonding of team members, and demonstrates flexibility.

Your key responsibilities will include:

  • Managing the day-to-day activities of the team.
  • Motivating and guiding the team to achieve organizational/departmental goals.
  • Developing and implementing a timeline to achieve targets.
  • Delegating tasks to team members.
  • Lead the team by example by demonstrating compassion, honesty, and integrity.
  • Ensure all personnel, clients and their guests are greeted and attended to in a professional, efficient, and discreet manner, where applicable.
  • Brief staff regarding duties before shift starts in their respective domain 
  • Ensure Duty roasters are compiled and advise on changes as applicable.
  • Responsible for preparing reports and maintaining appropriate filling systems.
  • Responsible for managing stock and inventories, vendors directory, contract agreement where applicable.
  • Accountable for all the processes related with Supply chain: vendors registration, creation of codes, price update, etc.
  • Responsible for submitting purchase orders. Verifying that the receiving process is managed accordingly to ensure that all expenses fall in their respective expense line, within the right month as per budget.
  • Report any operational problems, conflicts, incidents, or any irregularities to the Supervisor. Highlight any technical glitches promptly.
  • Deal with guests’ enquiries & complaints professionally, record any relevant details and notify the supervisor.
  • Ensure familiarization and adherence to compliance with your respective domain policies, procedures, and guidelines.
  • Carry out any reasonable job request made by the management, outside normal duties, however within the scope of the job.
  • Where applicable, undertake regular checks and conduct audits to ensure hospitality services are presented as per Jumeirah highest standards and to client’s satisfaction.

About you:

The ideal candidate for this position will have the following experience and qualifications:

  • Up to 2 years of experience, preferably with an international hospitality company
  • Experience of working in an international capacity and a clear understanding of cultural differences showcasing trust and respect for everyone
  • Exposure to working with a multi-cultural team
  • Post School Qualification or High School Diploma or similar
  • Diploma in Hotel Management
  • Excellent listening skills and customer orientation.
  • Adaptability and appreciation of cultural diversity
  • Passion for driving excellence
  • Adaptable and flexible
  • Possess interpersonal skills
  • Showcases Empathy
  • Basic Computer Knowledge
  • Technical know-how where applicable (Intermediate/Advanced)
  • Exposure of handling telephone enquiries
  • Exposure of handling Micros Cashiering system
  • Proficient in English (Read/Write/Speak – Essential)
  • Knowledge of additional language (Desired)
Area
Dubai, AE