Team Leader – Health Club – Zabeel House The Greens

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Job Description


About Jumeirah and the Hotel:

For more than two decades, Jumeirah Group, a member of Dubai Holding, has been making a distinct mark on the global hospitality market with its unwavering Stay Different™ brand promise.

Its award-winning destinations, including the iconic Burj Al Arab Jumeirah, position service beyond expectations, signature dining experiences and artful surroundings at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia, and employs over 9,000 colleagues, representing over 120 nationalities.

As Jumeirah continues to expand its global portfolio and scale up its operations to the next level of growth, we remain fully committed to developing and empowering our colleagues to excel in world class environments.

Jumeirah is committed to embedding equality, diversity and inclusion in all its practices, embracing a culture that celebrates diversity.

Our lifestyle brand, Zabeel House takes inspiration from our roots – Dubai. Much like the city where it was created, we too like to push the boundaries to create innovative hotel stays. We are curators of ‘what is good,’ and build experiences that people want to share. 

Limitless curiosity is our commitment to engage the guest in the local neighborhood through sharing our knowledge of the area with guests to inspire them to explore. Inventiveness is our commitment to engage with guests with open minds, with ingenuity, with fresh creativity and always thinking outside the box. Honesty reflects our commitment to always be genuine towards our guests; to have conversations, not interactions. Freedom relates to Zabeel House design and ambiance – we created a brand that is high on design but low on complexity and our design – led spaces are crafted to allow our guests to have the freedom to be who they want to be and stay how they want to stay. Finally, Belonging reflects how we want our guests to feel – guests who want to live like a local – even if just for a day. 

Our property, Zabeel House by Jumeirah, The Greens, offers its guests 210 rooms and suites, and a co-workspace with meeting rooms. For those inclined toward wellness, a cutting-edge fitness centre awaits, while the rooftop boasts a pool area for leisure and relaxation. Elevating the culinary experience, a diverse collection of restaurant outlets awaits exploration, including a multi award-winning vibrant Pan-Asian restaurant.

About the Role:

An opportunity has arisen for a Team Leader to join our amazing Sports and Leisure Department at Zabeel House by Jumeirah the Greens. The main purpose of the role is to manage and monitor the property Sports and Leisure services provided by its various functions while support and guide Sport and Leisure colleagues to their day-to-day activities that will enable the smooth and efficient operations of the team in adherence to Company standards.

The main duties and responsibilities of this role:

  • Give a warm welcome to guests on arrival and register them into the log book.
  • Issue the consultation forms to the spa guests and membership application forms to potential members.
  • Designing and promoting activities to meet customer demand and generate revenue 
  • Ensures that the Reception desk is manned, operationally prepared and stocked at all times.
  • Displays high product knowledge of all services and facilities of the hotel.
  • Carrying out health & safety on facility and plant (snag list) and arranging for maintenance, repairs and cleaning of facility and equipment 
  • Maintaining the Jumeirah high levels of customer service with the focus of avoiding the loss of existing members and achieving set customer service standards 
  • To actively promote and encourage participation of guests and club members in activities 
  • Monitor the new member journey tracker and ensure that all PT’s are following the set standards.
  • Update all information given by guests on the guest file provided and is updated accurately following the Jumeirah Data Quality Standards.
  • Responsible for all aspects of the Spa & Retail department including (but not limited to) Spa, Retail and Fitness

About You:

 The ideal candidate for this position will have the following experience and qualifications:

  • Experience working in the Health and Fitness industry in a 5 star Hospitality environment
  • High level of written and verbal business English 
  • Able to communicate effectively and to respond well (switched on) to questions and requests
  • Organised and able to prioritise and work to deadlines 
  • Competent in MS Office (Word, Outlook, Excel) 
  • Good interpersonal, time management and organisational skills; 
  • The ability to work within, as well as to lead and motivate, a team; 
  • A customer-focused, approachable and outgoing personality; 
Dubai, AE