Ticketing Officer

12/05/2024
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Job Description

About the job

Job Purpose

Assist with the management of the Ticketing Systems and supervision of the Ticketing operation; work with the Ticketing Unit Head in liaising with colleagues in all departments to ensure that products, offers and events are set up according to business needs, have achieved the correct authorisation and are set up and tested on time; ensure staff are trained to use the Ticketing System for their relevant function and support their ongoing needs.

Responsibilities

Pre-Opening

  • Assist the Ticketing Unit Head working with the Ticketing System provider to ensure the system is delivered meeting agreed business requirements.
  • Work with the Ticketing Unit Head to create and deliver the training for the ticketing prosesses and systems.
  • Support the recruitment of the Visitor Services Ticketing Host team.
  • Ensure all Ticketing policies, procedures, strategies, standards and practices that will enable the smooth and efficient opening of the Museum are embedded into the working culture.

Ongoing

  • Supervise the operational aspects of the Museum on-site Ticketing Operation, including oversight of ticket sales and information provision, to ensure quick and efficient entry into the museum and the highest standards of welcome for visitors.
  • Assist the Ticketing Unit Head and other functions to ensure ticketing products, offers and B2B ticketing operations are working effectively and in line with regulations and agreed policies/procedures.
  • Work closely with the Visitor Services Section and Unit Heads and Supervisors to continually monitor and improve the effectiveness of the operation and performance of the third-party outsourced staffing provider.
  • Administer the response to ticketing related complaints and queries that have been escalated to management level.
  • Review ticketing and the visitor-counting system reports to monitor periods of high/low visitor footfall.
  • Supervise the ticket sales and information provision when required.
  • Support the development and oversee the implementation of Ticketing standard operating procedures to ensure these are managed and developed effectively.
  • Deliver and present reports and analysis as required by the business.
  • Cash reconcilitation, reporting and money transfer procedures.
  • All other duties in line with the role as requested by the Visitor Services Section Head and Ticketing Unit Head.

Required Experience

  • of 2 years of experience in a Ticketing role
  • of managing/supervising out-sourced service providers.
  • organization skills.
  • Fluent English

Preferred Experience

  • languages and advantage.
  • of working in a museum or tourist attraction.
  • Arabic Language

Required Education / Qualifications

  • Degree-level in a relevant subject, e.g. tourism, art, history, museum studies, arts administration.
Area
Abu Dhabi