Training Coordinator

28/05/2024
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Job Description

About the job

Transguard Group was established in 2001 and has diversified significantly, we lead in the fields of Cash Services, Security Services, Manpower Services, Facilities Management & Aviation. Transguard Group is the UAE’s most trusted business support and outsourcing provider and has a large, dynamic, and culturally diverse workforce with 50,000 employees!

We are currently recruiting for a Training Coordinator – Facilities Management to join our Integrated Facilities Services Team on one of our most iconic managed sites in Dubai.

Responsibilities:

Service Quality

  • Responsible for the training delivery to our housekeeping & cleaning employees
  • Monitor performance and take corrective actions through training
  • Ensure that services delivery complies with the agreed certified standards covering quality, health & safety, environment and people
  • Continually improve the process for gathering and reporting of service performance information for corrective/improvement actions and new methods of work.
  • Deploy a wide variety of training methods
  • Conduct effective induction and orientation sessions for new cleaning employees
  • Identify and assess future and current training needs through job analysis
  • Resolve any specific problems and tailor training programs as necessary
  • Maintain a keen understanding of training trends, developments and best practices related to Hospitality services
  • Utilize, help develop and maintain effective ICT systems to enhance performance, transparency and management information
  • Create and sustain a strong customer orientation within delivery services focusing on operational excellence
  • Achieve continuous improvement across all key areas of responsibility

Requirements

  • 2 years of relevant experience within a similar role
  • Proven work experience as a Training Specialist within Facilities Management and/or 5-star Hotel environment
  • Track record of executing successful training programs
  • Track record of delivering cleaning & hospitality orientated training solutions, motivating and empowering team members
  • Passion for cleaning
  • Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in classroom training)
  • Excellent communication in English – Hindi/Urdu is a strong plus
  • Strong record keeping ability for reports and training manuals
  • BICS Certification preferred
Area
Dubai