Transaction Services Manager

Job Description

Job Description

To oversee the assigned branch operations by ensuring superior customer service is provided and procedures and controls are implemented and maintained in order to enable sales, business growth and  seamless functioning of the branch in line with the agreed standards.

Operations and Risk Management

Supervise the day to day overall activities of branch operations and ensure adequate control and security measures are in place in line with the required standards

Monitor operational risk issues by implementing controls around the process, within the bank’s risk and incident management framework and recommend necessary actions to the line manager for mitigation of risks

Branch Management

Ensure the implementation of segment value propositions and provision of services in the assigned branch in order to provide high quality of service and ensure consistency of customer experience

Provide approval of all advances within the branch as per the approved delegation of authority in order to manage cash level and exposure in adherence to ADCB policy and standards

Provide support in implementing customer focus initiatives and product or brand awareness campaigns in the assigned branch in collaboration with the Marketing department to align the branch team to the needs of the customer and ADCB corporate values

Relationship Management

Liaise with internal departments in all matters related to branch operations to ensure customer instructions are processed accurately and in timely manner in line with bank policies and procedures

Reporting

Monitor and develop reports on overall performance of the assigned branch against set of objectives through regular follow up of periodic result monitoring (daily, monthly, quarterly, and annually) , to provide key information such as operation losses, fraud attempts, regulatory discrepancies and escalations to line manager and key stakeholders for informed decisions

People Management
Manage self and team in line with ADCB’s people management policies, procedures, processes and practices to ensure adherence and to maximise own and employee contribution to business performance

Organise and supervise the activities and work of the team to ensure that targets and objectives are achieved and the business plan is delivered in line with the required policies, processes, procedures and systems

Policies, Processes, Systems and Procedures
Implement approved departmental policies, processes and procedures, and ensure employee adherence so that work is carried out to the required standard while delivering the required standards of service to customers and stakeholders

Continuous Improvement

Manage and motivate the team to ensure they contribute to, and participate in, the identification and implementation of change initiatives, programmes and projects in line with the bank’s standards

Customer Service

Demonstrate Our Promise and apply the ADCB Service Standards to deliver the bank’s required levels of service in all internal and external customer interactions

Skills

Minimum Experience
At least 6 years of banking/financial experience preferably in bank operations

Minimum Qualifications
Bachelor’s Degree in Finance, Accounting or relevant field

Knowledge and Skills
Knowledge of AML techniques and branch securing