Travel Retail – Jo Malone London – Service Experience Coach – Dubai Airport

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Job Description

Job Description

The Service Experience Coach will be responsible for ensuring accounts exceed their sales targets through working on the counters and leading by example to ensure excellence in product knowledge, exceptional high-touch service, whilst maintaining all hygiene standards. The position is required to work alongside Jo Malone London stylists through coaching/feedback and the execution of the Service Accreditation Programme.   

The Service Experience Coach will, as and when requested, assist with any Jo Malone London basic trainings and workshop as well as participate at retail and special events as necessary. 

Candidates must have experience working within fragrance, the luxury sector and preferably airport retail experience. 

Travel Retail is a fast-paced, dynamic, and entrepreneurial environment.  Candidates should have a positive, flexible, hands-on, and committed approach.    

All applicants are required to speak fluent English and be based in Dubai. 

No relocation package is included 

Candidates might be required at times to travel within their role to meetings/conferences. 

This role is grade 7. 

  • Experience in in-store and digital education
  • Exceptional and proven coaching skills
  • Excellent verbal and written communication skills, both in person and virtually
  • Results driven & action oriented
  • Excellence in execution
  • Business acumen: good analytical and commercial skills
  • Able to drive and facilitate change
  • Experience in conflict and interpersonal interactions
  • Extensive knowledge and experience in retail beauty industry Proven ability to build collaborative relationships with retailers, direct reports and peers
  • Exemplifies our brand code of kindness
  • Digitally-savvy: presence and experience in social media