Waiter/ess – SAL – Jumeirah at Saadiyat Island Resort

Application deadline closed.

Job Description


About Jumeirah & the Hotel:

Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different™ brand promise. 

Its award winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated signature dining destinations and surprising architecture and design at the heart of every guest experience. 

Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia and employs over 8,000 colleagues, representing over 106 nationalities. 

As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments. 

Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity. 

A sustainable hospitality leader in the capital, Jumeirah at Saadiyat Island Resort is a breadth of fresh air offering an eco-friendly stay amidst contemporary surroundings on the Abu Dhabi coastline. Surrounded by natural beauty and conceived to care for every aspect for guest wellbeing, the resort resembles a perennial summerhouse where visitors can experience Abu Dhabi Island life at its best. The luxury beachfront resort is home to seven world-class restaurants and bars, three swimming pools and the award-winning SPA featuring an extensive menu of specialized treatments and exclusive products from all around the world. In addition to this, guests can utilize wide range of leisure facilities including a mixed and ladies-only gym, a kids club and a tennis court. Boasting 400 meters of pristine private beach and sand dunes, the resort is anchored on one of the most desirable beach locations in the UAE and was conceived with the environment in mind having implemented eco-friendly strategies and initiatives since its launch in 2018. 

About the Job:

An opportunity has arisen for a Waiter/ess to join our Food & Beverage Team at Sal in Jumeirah at Saadiyat Island Resort. The main duties and responsibilities of this role: 

  • To follow proper payroll and uniform procedures.
  • To offer guests of the outlet an enjoyable, expertly served beverage/dining experience.
  • To anticipate and service of guests’ requirements before requests is necessary.
  • To serve and clear food and beverage items in an unobtrusive and professional manner.
  • To be familiar with the beverage service including stemware used and appropriates garnishes.
  • To utilize a “Captain’s Pad” correctly and for the sake of communication.
  • To complete opening and closing side work as assigned and has all tables set according to standard.
  • To present menus and explanations for all menu items as well as specials of the day. 
  • To present children’s menus, when appropriate, and describe specials.
  • To utilize the hotel’s computer system ringing up sales, printing checks, closing checks and completing closing readings.
  • To carry trays, bus and reset tables with linen, china, glass and silver.
  • To change ashtrays, serve cigarettes, crumb tables and offer additional beverages and cigars.
  • To ascertain a guest’s satisfaction and handle any problem, which may arise informing a manager of the problem and how it was resolved.
  • To service all needs for private dining room or private function.
  • To report any accident or guest complaint immediately, no matter how minor, to a manager.
  • To recognize and address potential disruptive or undesirable guests.
  • To respond properly in any hotel emergency or safety situation.
  • To move tables and chairs 
  • To breakdown any buffets, displays or side stations when needed
  • To clean service area when needed.
  • To perform other tasks or projects as assigned by hotel management.
  • To retrieve and stock all linen, china, silver, glassware and food and beverage items.
  • To provide unobtrusive and professional service.
  • To serve a dish to guests while explaining the contents and preparation.
  • To provide water, bread and butter service throughout the meal to guests.
  • To offer coffee or tea and serve any requested according to Jumeirah at Saadiyat Island standards.
  • To report for duty 5 minutes before the scheduled time, clean and tidy and wearing the correct uniform.
  • To carry and break down trays properly and safely.
  • To clear tables and reset them for specific number of persons.
  • To provide quick and attentive assistance to any mishap in the restaurant.
  • To sweep/vacuum the floor before a shift if needed.
  • To attends all the training subjects to the service colleagues and follows all rules and policies of the hotel
  • To handle cash and credit card procedures according to the guidelines of the accounting department
  • To identify potential problems and ask for assistance before breakdown occurs
  • To provide lateral service within the hotel whenever needed
  • Must be lead by example by demonstrating the Hallmarks and guiding principles in their role continuously.
  • Must be able to perform any other duties as may reasonably be requested by the management.

About you:

The ideal candidate for this position will have the following experience and qualifications:

  • Ability to handle large restaurants and guest volumes on a daily basis. 
  • Should be able to work under pressure in a customer service environment 
  • 2-year minimum experience working in a multi cultural / 5 star hotel environment.

About Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.  

Saadiyat Island, Abu Dhabi, AE